Woman on Ipad holding baby

Why You Should Invest in Professional Development as a Childcare Worker

Women on Ipad while holding baby

Whether you’ve been working in childcare for a few months or a few decades, one thing’s for certain: you want to provide the best possible care for the children you work with. And if you can do that while also improving your career and self-confidence? Even better!

Professional development will let you do all of this and more. 

Here is a round-up of some of the biggest benefits of professional development: 

Develop Your Skills 
Childcare is a skilled job. You’re responsible for ensuring that the children in your care are safe, happy, and developing their social, physical, emotional, creative and intellectual capacities — and none of that is easy. 

In addition, there are immense differences between the needs of a two-year-old and a four-year-old child, and you might have children from different backgrounds and with different capabilities in your group. Add to that any potential problems at home or separation anxiety, and it becomes clear just how many skill sets a childcare worker might need to use every single day. 

Professional development will help you further polish these skills, whether you’re role-playing behaviour management strategies or honing your child protection responses. In doing so, it will set you up to better nurture the children under your care. 

Stay Up to Date 
Child development theory is constantly developing, and so are government regulations. National Quality Standards, health and safety guidance, inclusion programs, early learning practices for gifted children are just some of the topics which may have been updated since you last underwent training. 

Investing in professional development will help you stay informed and ensure compliance. From empowering children with learning disabilities by better meeting their needs to applying the latest childcare theories to play activities, you’ll be able to make sure that your little charges are safe, happy and developing.

Improve Your Career Opportunities 
Whether your aim is a pay rise, more responsibilities, a management or administration role or even to open your own childcare centre, professional development will help you achieve it.

It starts with the small things: impressing your boss with how well you handle tricky situations, how knowledgeable you are about childcare theories and regulations, and how you constantly suggest ways for the centre to improve. Then, when you apply for promotions or a new job, you have both the qualifications and the experience. 

And if one day you strike it out alone? You’ll have all the knowledge you need, thanks to the training you’ve attended.

Boost Your Confidence and Feel Fulfilled 
Childcare workers who have undertaken professional development are more likely to suggest innovative ideas, apply for promotions and handle stressful situations well. They have confidence in their knowledge and abilities, and they know their own value.

Professional development won’t just improve your self-confidence but it will also make your work more fulfilling. You’ll be constantly learning and growing. Plus, you’ll have the rewarding experience of seeing the improved development and happiness of the children under your care.

Professional development is a valuable investment for childcare workers. It will empower you to provide better care and education, advance in your career and know your self-worth.

At Kidsoft, our tools help childcare centres and workers focus on the things that matter, like making sure children are safe, healthy and happy. We do this by simplifying the admin processes and making sure you have all the knowledge you need ahead of each shift. Get in touch today to find out more about how we can help. 

Woman holding young baby girl

5 Things Parents Look For In a Childcare Centre

Woman holding young baby girl

The big first day at a childcare centre can be nerve-wracking for everyone, not just the children. Parents and guardians want to know that their little ones are going to be looked after and cared for in the best way possible. Here are five things that they want to see in a childcare centre:

1. A Warm, Caring Environment
It’s no surprise that a 2019 YouGov Galaxy survey of working mums found that the most important factor for them in choosing a childcare centre was the “warmth of caregiving”.

We know that warm, caring environments help children grow up to be confident, mentally resilient, emotionally mature and kind. It helps them to learn better, make friends, and most importantly, be happy. 

During open days, parents and guardians will pay close attention to the atmosphere of the centre and how attached their children are to the carers and educators. When there are smiles and laughter all around, their minds are put at ease.

2. Valuable Learning Experiences 
Parents and guardians are increasingly aware of the fact that the early years are a valuable time for education. They want their children to have a head start in life, whether that means learning to count, picking up basic Spanish or Mandarin through the ELLA program, or something as simple as working on their creativity and motor skills. 

In addition, it’s also important for parents and guardians to know that their children are going to work on activities that will help them flourish in learning social skills, developing their emotional intelligence, and other soft skills. 

3. Frequent Updates About Their Children
Little updates can put parents’ and guardians’ minds at ease about their children’s time at daycare. Providing them with a video of their child singing the alphabet song, a quick message celebrating that they happily shared their toys today or even a photo of the tower they made with building blocks can make a huge difference in making them feel like their children are happy, growing emotionally, learning and making friends. 

The more a parent and guardian knows about what their child does at daycare, the more they can help them practise the same tasks and skills at home. What’s more, they will feel like they can trust you to communicate with them — whether the information is good or bad. They will also be more receptive to potential bad news because they know that you have their child’s best interests and wellbeing at heart. 

4. Flexibility
Life can be chaotic at times for everyone – but especially for working parents! They need flexibility and childcare that is going to make their life more manageable, not harder. For more than 1 in 3 working mums, flexibility is one of the top three factors they look for when choosing a childcare centre. 

Parents and guardians look for childcare centres that are going to accommodate their ever-changing schedules, everything from being able to amend existing bookings and signing up for half-days, to reshuffling their schedule on a weekly basis. Ideally, this would be without penalties or restrictively long notice periods.

5. Easy Enrolment, Booking and Payments
Is flexible booking really useful, if parents and guardians need to ring you between 3.00pm and 6.00pm on weekdays to make any changes? 

With tools like iEnrol, iCheck-In, and iParentPortal, parents and guardians can do everything online: enrolment, documentation, payment, booking and more. It’s quick, simple and easy. They won’t need to print off lengthy forms at the internet café or arrive at work late because there was a long queue to pay this month’s fees.

Get in touch with Kidsoft today to learn more about how we can help you provide better services for children and parents alike. A free demo can easily be set up for you to see for yourself. 

Teacher with two children

No such thing as TMI when it comes to new enrolments

Woman and man with young child

Many of our readers will be familiar with the acronym TMI, which stands for “too much information!” and is usually used when someone is telling us way more than we need to know about a personal or sensitive topic. 

When it comes to children newly enrolled in a childcare program, however, there is no such thing as TMI! 

While parents sometimes feel like they are sharing too much information about how their child sleeps, eats, and behaves, all of these “tips and tricks” are invaluable to educators, offering the next best thing to an instruction manual of preferences and personality quirks. 

Armed with information, educators are much more likely to settle children into care, and help them to be happy and safe. 

Once a family has made the decision to enrol in care, the transition process begins, and often involves two or more short visits to the service, which allow the child to get a feel for the space, and gives the parents the opportunity to ask any questions they may have of the team.

During transition visits, parents often spend time with the child in the room, observing the educators and the rhythm of the day. 

The transition process is also the time when educators can get to know the child’s individual routines, and learn a little more about them. 

Questions such as “how does X like to go to sleep?” or “what sort of games do you like to play at home?” show parents that educators care about them and their child, but also help educators to work with already established behaviours and routines, maintaining consistency between home and care. 

While specifics are recorded as part of the child’s enrolment paperwork, transition visits are an opportunity for parents to discuss things such as sleep, bottles, food and the kinds of activities their child likes.

These visits also allow educators to get a glimpse into how children may respond once they are enrolled in care permanently. Asking parents to step out of the room for five minutes gives educators the opportunity to observe how the child will manage the transition away from their parent, and to plan accordingly. 

While making the decision to allow someone outside of the child’s family to care for them is a monumental step for many parents, relationships are quickly established, allowing children to thrive in care. 

For more information about managing new enrolments, from an educator perspective, please see the further resources below. 

Settling toddlers into childcare 

Promoting positive education and care transitions 

Using mindfulness to help settle children into care

Little girls at childcare

Top Childcare Industry Trends in 2021

Two little girls at childcare

Let’s face it — no one could have predicted the childcare industry trends that would emerge in 2020, as the Covid-19 pandemic hit and the whole world was forced to change the way it operated.

In 2021, Covid-19 is unlikely to disappear entirely, but now that we’re used to the new normal, we can take a better stab at forecasting what the next twelve months will look like. 

It should be an exciting year for the childcare industry. Yes, the effects and legacy of the pandemic will continue to change how we operate, but we’re also likely to see a lot more tech around centres as demand for our services increases.

Supercharged Health and Safety

The first half of 2021 is likely to see the tail end of the pandemic, as people are gradually vaccinated and life goes back to something resembling normal. 

However, in childcare settings, the legacy of the pandemic will likely be a continued focus on health, safety, and hygiene. Parents who have become used to continuously washing their hands and staying at a safe distance from others are unlikely to suddenly abandon this protocol after vaccination.

This is why the big winners in the childcare industry will be those centres who continue to put a focus on health and safety — and go to additional lengths to keep their centres clean. If you’ve installed hand sanitiser stations, ramped up hand washing protocol, or invested in extra cleaning services during the pandemic, don’t abandon these efforts. 

Not only should you continue to ensure your childcare centre is as clean as it can be — you should make it clear to parents that this continues to be a priority. 

Increased Tech to Provide Parents With Peace of Mind 

After a year of living through incredibly uncertain times, parents are going to want and need peace of mind when it comes to their little ones more than ever before. With this in mind, childcare centres should increase their reliance on technology platforms that allow them to quickly and easily communicate with parents — without adding a huge administrative burden onto their staff.  

What will this tech look like? Think tools like iCheck-In that allow parents and staff to check children in and out of the centre, and have helpful communication tools that enable them to leave messages and pick up or drop off notes. This tech reduces work for staff, while also giving parents peace of mind. 

Higher Demand for Childcare

Higher demand for childcare is also predicted in 2021. 

Why? First off, this follows the general trend of more and more households having two working parents and two incomes. As many families have struggled to survive financially during the pandemic, this trend is only set to increase as the world gets back to normal. 

Furthermore, as the pandemic is predicted to continue through much of 2021, parents are increasingly reluctant to leave their children with their own parents. Older people are at a higher risk of mortality should they catch Covid-19, and with children going to school — and typically not being great at social distancing — exposing grandparents to the little ones is a less attractive option. 

Early Education

Over the past few years, childcare centres have transitioned from places to simply drop off the little ones when you’re busy, to early education centres. This trend is set to snowball as competition ramps up and parents demand more than ever from childcare providers. Care centres that formalise their early education curriculum and encourage their staff to gain qualifications in this area will be the big winners. 

Tech to Boost Productivity

Productivity-boosting tech has long been used in the business world, but since the advent of AI, these types of tools are able to help more and more businesses. With childcare providers now able to significantly boost their productivity without increasing their manpower, more and more childcare centres will be investing in this tech. 

For instance, iEnrol hugely increases a centre’s sales, marketing, and administrative capabilities, while also making communication with parents much quicker and easier.

In general, having the right tools in place to streamline your processes will be more important than ever next year. Reach out to us to learn how Kidsoft can help!

Woman with child

5 Ways to Save Time as a Childcare Centre Owner

Childcare Teacher

Being a childcare centre owner means juggling a million different things at once. From dealing with suppliers and budgets to recruiting staff and keeping parents happy, there often just doesn’t feel like there are enough hours in the day to get to the end of that gargantuan to-do list. 

However, there are a number of ways you can claw back time, without cutting corners when it comes to your service. In fact, boosting your own efficiency and productivity — as well as that of your centre — often comes hand in hand with improving the service for parents, their little ones, and your team.

With this in mind, here are our top ways to save time as a childcare centre owner. 

1. Electronically Track Attendance

These days, there are so many easy-to-use tools that can streamline the essential day-to-day tasks of childcare centre staff. Using an electronic system to keep accurate records of attendance is one of the easiest ways you can save yourself time. 

A great example is iCheck-In, which allows both childcare centre staff and parents to electronically check their children in and out of the centre via a handy platform which is accessible via tablet, mobile, and other touchscreen devices. It also gives you a handy overview of attendance at a glance, with real time classroom ratios that deliver peace of mind. 

2. Streamline Communication

When you’re running a childcare centre that caters to a large number of children and parents, the level of communication that needs to happen can feel astronomical. There’s the urgent communication about sickness, injury, or bad behaviour, and the general reports of what the little ones have been up. 

Then there’s the logistical communication — pick up and drop off notes and booking amendments — as well as communication around events or wider centre news. Whatever method of communication you prefer, the most important thing is to decide on a system and stick to it. This way, you won’t miss important messages from parents, and you’ll save precious time. 

3. Manage Bookings and Payments Online

Perhaps the most admin-intensive task for any childcare centre owner is managing bookings and payments. With so many children to take care of — all with differing schedules — using a digital booking platform that incorporates payments too is a huge time saver. 

If this sounds useful, take a look at iParentPortal. Parents can use this platform to manage their child’s booking, payments, and documentation from their phone. As well as making bookings, they’re able to amend them and notify staff of absences, while you can send invoice reminders through the tool too. As well as massively slashing your administrative burden, the platform makes it super easy to manage bookings and services based on ratios. 

4. Use a CRM

There’s a reason that pretty much every big business in the world relies on a customer relationship management (CRM) tool. While childcare centres may feel a lot more personal than corporate giants, CRMs can work wonders when it comes to bringing new families to your website and registering. 

iEnrol is a powerful pre-registration CRM specifically designed for childcare centres. It works to drive parents to your business, and then allows them to complete registration and view waitlist information online. 

This gives childcare centre owners a deep understanding of the level of demand for their service, allowing them to forecast and make big business decisions — such as recruiting more staff or moving to a bigger premises — with confidence. On a more day-to-day level, this tool is designed to save you time, while also helping you to accurately resource your centre.

5. Delegate Effectively

Sometimes you just can’t do everything that needs to be done by yourself. Give yourself a break, and delegate some of your tasks to your team. Look at each staff member’s skills and personality and work out which tasks they’d be most suited to. 

A friendly, bubbly member of staff should be great at taking over communication duties, for example, while a logical, methodical person could help you with bookings. Remember, they’re there to help you out! 

Running a childcare centre demands a large time commitment, but with these tips, you’ll be able to streamline your process and get back some precious time. For more information on how a tool like Kidsoft can help you achieve this goal, contact us to schedule a demo.

Teacher with young children

5 Ways To Improve Time Management In Your Childcare Centre

Female Teacher with young children

Time management is a common pain point for childcare centre managers: it just feels like you’re never going to reach the end of that lengthy to-do list. 

But the issue of time management is bigger than just your personal schedule. By utilising the latest time management tools and techniques, you can optimise your whole childcare centre, upping your productivity without hiring any more staff.

Here’s how. 

1. Keep a Time Log 

When it comes to tackling time management, there’s only one place to start: find out where all your time has been going. After all, you’ll only be able to organise your time once you have all the facts and stats of how long all your different tasks take, and where you’re losing time. Ask your team to record where they’re spending their own time too, so you can get an overview of the whole childcare centre. 

2. Prioritise

What are your priorities? The tasks that absolutely must get done in your childcare centre? Consult with your staff and make a list of these priorities. Assign them to yourself and members of your team. If you’re all accountable for one or two priorities each day, they’re much more likely to get completed. Once this is done, look at the next most important tasks, assign them between your team, and so on and so forth. Consider also whether there are any tasks that are surplus to requirements that you could cut or reduce the frequency of? 

3. Schedule Each Day

At first, scheduling may feel like it’s taking up more time than it gives you, but once you get into the swing of it, you’ll begin to feel its myriad benefits. Scheduling doesn’t have to be a headache — it’s less about huge books filled with indecipherable scrawl, and more about slick apps that make scheduling a cinch. 

Google Calendar is a great option: not only can you fill up your own calendar with tasks, but you can see each of the team’s own calendars. It’s super easy to assign workers to different rooms or tasks, and gives you a handy overview of where everyone should be at every point in the day.

4. Use Tools To Streamline Processes

We’re lucky enough to live in a world with numerous productivity tools that supercharge our manpower. Before you decide which is the right one for you, examine the current jobs and processes within the centre. Which are taking up too much time? Which could be streamlined? 

Often, the tasks taking up the most time include the endless admin that comes with running a childcare centre — such as registering children or taking bookings — and communicating with parents, whether due to an emergency, a change in plans, or simply to let them know how their little one got on that day. 

Tools like iCheck-In and iParentPortal tackle these admin and communication time drains by streamlining registration, booking, payment, and communication processes. 

5. Block Out ‘Do Not Disturb’ Time

If you’re the sort of childcare centre manager who is always on hand to help, this one can be tricky. But it is important. In many centres, while the team is busy caring for the little ones, the boss is sat in an office dealing with the business side of running a childcare centre. Wrapping your head around the myriad tasks that come with running a business is hard enough — and it can be near impossible with babies crying in the background or constant interruptions by staff asking questions. 

Set aside a day or two every week where you shut yourself away and stick a big ‘do not disturb’ sign on your door. Assign a different member of staff to man the phones and answer emails from parents. Delegate staff questions to the next most senior member of your team, and set out the exceptions to the rule — for example, if there is a genuine emergency, you will want to be disturbed. Not only will this help you get through your trickiest paperwork, but it will make you a better, more present manager the rest of the time. 

Interested in learning more about how tech can further help you improve your time management? Reach out to us at Kidsoft today!

Woman at computer with colleagues

Five reasons why Kidsoft’s partner integration strategy is a winning solution for the childcare sector

Kidsoft, the Australian early learning sector’s leading childcare software platform, offers a unique integration model that enables customers to integrate some of the sector’s best-known software solutions into their existing Kidsoft platform. 

In recent weeks the number of integration partners has jumped to eight with the inclusion of leading workforce management software provider Human Force and compliance management platform 1Place Childcare joining a host of other providers such as Storypark, ChildcareCRM, KindyHub, KindyNow and more.  

Unlike other childcare management platforms, some of which offer all in one solutions, Kidsoft has an integration ready platform that drives better outcomes for owners, managers, children and families, and is the go-to destination for providers who want the ability to choose what features their platform offers.

Kidsoft’s integration strategy is dynamic and constantly evolving and provides the following key benefits to service managers looking for a ‘best of breed’ solution.

1. Empowering customers to make their own choices

As the number of all-in-one CCMS software providers continues to increase, Kidsoft stands out as the only leading platform that remains committed to providing its customers with the ability to choose which software partners they prefer to partner with, as opposed to being forced to use features embedded in an existing all in one solution. 

Choice is key to the Kidsoft integration strategy and remains a decisive factor as to why partnering with Kidsoft ensures better outcomes for owners, managers, children and families.

2. Facilitating the creation of curated ecosystems

With the ability to choose from a range of integration partners comes the ability to curate a customised ecosystem across each service that reflects specific priorities and ensures the best outcomes are achieved for children, families and team members. 

For example, a service that is particularly focused on improving occupancy metrics would welcome the opportunity to connect their Kidsoft platform with a leading lead management solution enabling them to streamline the customer journey more effectively.

A service that is less focused on occupancy but particularly focused on parent engagement would see the multiple benefits of connecting their Kidsoft platform to their parent engagement platform of choice.

By utilising Kidsoft integrations owners and managers can take control of their software solutions and ensure that what they have is precisely what they want.

3. Ensuring only sector leading solutions are being accessed 

Another key benefit of the integration ready strategy is that it ensures that customers not only have choice but are also guaranteed quality. 

Only the ECEC sector’s leading providers are included on the Kidsoft integration partner list having undergone rigorous due diligence and testing by the Kidsoft integration teams. 

The result is the best of the best can be accessed by the Kidsoft customer community, a benefit that an all-in-one platform could never match.

4. Guaranteeing new innovations are included in real time 

The importance of innovation has never been as paramount as it has during 2020, with changes forced upon the ECEC sector by COVID-19 having created a range of new organisational and operational imperatives that are ‘must haves’ to ensure outcomes continue to improve. 

The Kidsoft integration strategy supports the customer’s ability to remain connected to important innovations through their integration partners, all of which are 100 per cent focussed on ensuring their products are ahead of the innovation curve, and providing users with the best solutions on the market.

5. Removing the need to engage separately with multiple service providers 

By connecting Kidsoft directly to other platforms a streamlined eco-system is created across which information can flow freely and with ease.

As a direct result users will not need to enter information into one system and then re-enter it into another, instead benefitting from synchronisation functionality that automatically transfers information across platforms.

And finally, not only will the integrations improve outcomes and productivity, they could also save money as discounts and incentives are now available for Kidsoft users opting to sign up new integration software partners through the Kidsoft platform.

“We are really proud of our commitment to providing our customers with choice through our integration strategy,” Kidsoft CEO Di Girvin said, outlining that giving customers the ability to connect to the best of the best solution providers in the childcare sector from the Kidsoft platform “is essential to ensuring they are fully supported to meet their objectives and priorities.”

To learn more about Kidsoft’s ‘best of breed’ integration strategy, its integration partners and what incentives and discounts are available for new sign ups please click here.

Mum and Dad with happy toddler

5 Ways To Improve Customer Relationship With Parents At Your Childcare Centre

mum and dad with happy toddler

Maintaining good relationships with the parents who bring their children to your childcare centre can prove a tricky balancing act. 

When it comes to ensuring that their little ones are safe and happy, parents can be (understandably) somewhat demanding. 

So when things get tough, try to remember that they’re trusting you with their most precious possession, and use the tips below to improve your relationship with them. 

Highlight Good Behaviour as Well as the Bad News

Days at childcare centres are busy and often full of micro-dramas, as kids, fight, cry, and throw tantrums. An inevitability of being rushed off your feet is that often, the only phone calls or emails that a parent will receive is to tell them that something bad has happened. It makes sense: these are the things that parents must be informed of, and so those conversations are unavoidable. 

Yet if every piece of communication with the centre means bad news — for example, that their little one is sick, upset, or behaved badly — parents will dread picking up the phone. Instead, try to contact them to tell them all the good stuff their little one got up to that week as well. Opening with a story about their child doing well will also soften the blow when you do have some negative information to impart. 

Make Transactions Easier With CCMS Software

The parents of children who attend childcare centres are undoubtedly going to be busy — that’s why they’re using your service in the first place. So lessen the admin burden on them with a CCMS software like Kidsoft

This software includes features such as a payment gateway, an enrolment gateway, an attendance tracker, and communication platforms. Not only will parents appreciate having all of the information relating to your childcare centre in one place, but it will also lessen the admin burden on your team, boosting productivity.

Encourage Feedback 

Parents will want to have their say — so give them an outlet for their opinions in a structured way. At the end of each quarter, consider sending out a parent feedback survey. Alternatively, try installing a suggestion box on your reception desk. Make sure parents know who they should contact if they have an urgent complaint or concern to report. This will make them feel valued and listened to, especially when you take steps to adapt to their feedback.

Involve Parents in Events

While your team needs to maintain professionalism around parents, remember that they will also want to get to know the caretakers they regularly leave their children with. Holding events when it’s safe to do so — and involving parents — is a great way to allow them to get to know your team in a professional setting. Whether you throw child-friendly parties, put on shows, or hold bake sales, the more you involve them, the more brand loyal parents will become. 

Ensure Your Centre is Always Clean, Safe and Hygienic

Maintaining a clean, safe, and hygienic space is the absolute minimum a parent will expect of you. Yet, with everything involved in looking after a bunch of children every day, sometimes things can get a little messy. Leaving some spilt food on a table for half an hour, or having an overflowing bin may not seem like a health hazard — but it will look bad to parents. If you run a large childcare centre, it may be worth employing cleaners throughout the day to keep the place spick and span. 

Running a childcare centre and keeping parents happy is no easy feat, but it can be truly rewarding. With these 5 tips in mind, you’ll be able to strive for the best possible customer relationships with parents.

Woman, man with two young children

Dial back the drop off drama! Simple tips to help children and families to settle in to care

Man and woman with two young children playing with blocks

For some children and families, the ‘daily drop off’ is a simple and quick process – a kiss on the cheek, and the child runs off to play. For other families, however, dropping children off for a day of fun can be anything but. 

For a number of different reasons, navigating the big feelings of drop off time is a complex mix of feelings, bribes, distractions, and long long looooong goodbyes!

There is a light at the end of the tunnel! These easy to implement tips can turn drop off from drama to dream.

Consistency

When children first start attending childcare, drop offs are crucial in helping them transition to care. If parents are anxious, and hovering ready to jump in at the first sign of distress, children will pick up on this. 

The aim should be for low key departures and excited reunions. If parents and families are able to consistently use the same routine and messaging when dropping their children off, putting all the emotional energy into a happy reunion, children will settle in to care much more quickly. 

Using the same language each day (“Mum is leaving for work now. Shall we stand at the fence and wave goodbye?”) can help children to feel more comfortable with transitions. 

Educators have a part to play here too. Wherever possible, educators should be consistently rostered in the same rooms at drop off times, so that the child and family have a familiar face to connect with. 

Keeping one or more activities or areas of the room the same can also be very calming for children – they then know where they can go in the room to engage with something comforting. 

Don’t be sneaky

While it can be tempting for families to “sneak off” once their child is engaged with an activity, this can do more harm than good in the long run. 

When parents sneak off, children respond by being hypervigilant the next time drop off happens, perpetuating the cycle of anxiety by clinging even tighter. 

Parents and caregivers should give children a warning that they will be leaving soon. Simple words on the journey to care, such as “First I’ll drop you off at childcare, then you’ll play with your friends. After lunch and a nap, I will come to pick you up again, and we will have spaghetti for dinner” can orientate the place of care in the child’s day. 

When it comes time for a parent to leave, the same technique can be used to create a smoother drop off process. 

“I’ll finish this puzzle with you, then I am going in to work. Do you see someone here you’d like to play with when I go?”

Communication

Communication, on both sides of the fence, is a really important component of the drop off process. 

Parents should communicate with educators, letting them know about any changes for the child since they were last in care.

Educators can communicate with children about what exciting things the day holds, and everyone involved can communicate with each other through tools such as Storypark, which gives parents a “real time” window into their child’s day, alleviating worries. 

Nothing soothes a worried parent mind more than a photo or video of the child they left crying 10 minutes ago happily engaged in play. 

Parents can also use resources such as Storypark to share more about their child’s world beyond childcare, making the transition from home to care even smoother. 

For more ideas on how to tackle drop off drama, see the further resources below: 

Settling your baby into childcare

How to deal with separation anxiety at childcare

Leaving your child for the first time: tips to help with the dropoff  

Two ladies smiling at young girl

Introducing ChildcareCRM, a Kidsoft Integration Partner

Two ladies smiling at young girl

Did you know that Kidsoft has partnered with the early childhood education and care (ECEC) sector’s leading customer relationship management (CRM) platform and that all Kidsoft users can access their full suite of CRM tools through a seamless and easily completed integration? 

Kidsoft and ChildcareCRM recently announced a new partnership that will bring together two of the sector’s best known brands with the intention of creating a more efficient childcare ecosystem to support services in their family lead management processes. 

ChildcareCRM has a long history of working in the Australian ECEC sector and pioneered the sector’s first dedicated lead management software solution. 

Working on the premise that effective communication and engaging and building relationships with parents and families, right from the time of initial contact with an ECEC service, has always been a crucial element of maintaining high levels of occupancy and customer satisfaction, the company has helped hundreds of services across Australia improve their operational performance. 

Through an intuitive and easy to use interface service managers are able to gather new leads from a range of different sources ensuring that all opportunities to engage with families are maximised, which then empowers them to more effectively coordinate the parent’s journey to enrolment.  

The collaboration leverages ChildcareCRM’s trusted platform to engage those parents and build relationships, as well as using the power of Kidsoft’s CCS Childcare Management solution, which offers a range of integrated tools including parent solutions, secure payment gateway, enrolment tools, attendance tracking and booking management.

By bringing the two platforms together service managers can be confident that they have an end to end solution that will not only improve the parent experience, but also the experience of educators by creating more time to focus on other important tasks.

So how does the integration work? 

Connect to ChildcareCRM Using an application program interface or API, the Kidsoft team will connect your account to your ChildcareCRM account. 

Data Imported – Kidsoft will then automatically sync all of your ChildcareCRM waitlist data, creating records that are ready to be offered as an enrolment to enrolling families. 

Parents enrol Kidsoft will then prompt the enrolling family to create a secure iParentPortal account in its online enrolment facility iEnrol, and then request an online enrolment form to be completed. This will then be sent back to Kidsoft and the enrolment will be processed. 

Leads tracked – All leads that are captured can be tracked using the live insight dashboards in both Kidsoft and ChildcareCRM enabling service managers the ability to evaluate conversion rates and enrolment progression.

“It’s imperative that to build longevity and to create ‘best of breed’ childcare centres that put children first, a collaborative approach with experts in this space is used.” Di Girvin, Kidsoft CEO, explained. 

Childcare CRM CEO, Matt Amoia, agreed, sharing the team’s excitement about joining with Kidsoft “to streamline the technology a service uses to engage and communicate with families, while also creating efficiency in their day-to-day operations on the backend.”

To learn more about the ChildcareCRM integration and their exclusive sign up offer visit the Kidsoft integrations page on the Kidsoft website by clicking here or contact your Kidsoft support desk representative.